Frequently Asked Questions

What to do if a mobile device is out of battery?
If there is no display, pass is Not Valid. Since the Operator is unable to visually verify your purchase, another form of payment is required to board.

How to validate if a screen is unreadable?
If there is no display, pass is Not Valid. Since the Operator is unable to visually verify your purchase, another form of payment is required to board.

How to make sure someone is eligible for the reduced fare?
The Color Box is white with yellow letters. Operators have the right to ask the rider to show his/her identification STAR card.

Does a mobile pass expire?
Yes, the pass expires and has a clear date and countdown timer on the active session screen to display when it will expire. Once, the pass expires it then moves into the Rider History.

If passenger loses cell phone service while trying to use a pass, will the mobile Pass still work?
The Pass is stored on a virtual cloud that will automatically store all purchased passes. If the user is logged into the application they will have access to their passes. If the user is NOT logged into their application then they will not be able to access their passes without cellular service or wifi connection.

Can passengers transfer to another bus with the app?
Yes, as long as the ticket is displayed as Active.

Where can I use mobile ticketing?
On all JTA Bus Services. Fixed Route, Connexion, St. Johns Ferry and Readi Ride.

How is the application getting my current location?
We are using the location feature on your phone.

Can I save a route?
Not yet, this is coming in an update.

Does my GPS need to be turned on?
Yes, your phone’s GPS needs to be turned on.

Can I see where my bus is in real time?
Not in this version of the application but in the later update you will.

What does the clock mean?
This is a mechanism to help fraud protection.

How do I know where to transfer if there are many buses?
The route overview will show the icons for the bus you need to transfer to.

What happens if I do not get a verification code?
Please double check your email.

What happens if I do not have a credit card?
You will need to register a credit card to pay.

Which credit cards do you accept?
Visa, Mastercard, Discover and American Express.

How do I know which pass to buy?
Please look at the transit schedule or contact JTA Customer Service 904-630-3100 for assistance.

What if I want a refund for buying a ticket by mistake?
JTA does not issue refunds for tickets that have been used. JTA will provide credits toward future purchases for unused passes.

How do I scan the ticket?
Click the ticket and you will see the ticket flip over to a QR code. Please show this to the driver.

How do I see my profile?
Click the lower right hand menu and you will see a list of options. One of these is your profile.

What devices does the application support?
The application supports iOS and Android devices.

What operating systems does the application support?
iOS – 8.1 and above
Android – 4.2.2 and above

Are the fares transferable?
No, the fares are not transferable.

Is JTA responsible for any malfunctions of the mobile device?
No, JTA is not responsible for any malfunctions of the mobile device.

How does a part-time or full-time college student qualify for the JTA College Student Discount offer?

  1. Verify enrollment with ID.me via the mobile app.
  2. Enter eligibility code in MyJTA account

Need more info… https://www.jtafla.com/campaigns/discounted-fares-for-college-students-with-idme/